#OFFICE 365 SKYPE FOR BUSINESS SETUP UPDATE#
#OFFICE 365 SKYPE FOR BUSINESS SETUP UPGRADE#

#OFFICE 365 SKYPE FOR BUSINESS SETUP UPDATE#

Microsoft's latest update states this will not be available in time for the retirement of Exchange UM Online.įor more information from Calltower visit this link:įor a listing of the exact feature differences from Exchange UM and Cloud Voicemail check the following link:įor detailed instructions on setting up an auto attendant visit this link: Microsoft plans to introduce enhancements to the Cloud Auto Attendant service in Q1-CY2019 to provide customers with the necessary features to migrate their Auto Attendants from Exchange UM online, such as Hybrid Number support, multiple number support, transfer to PSTN, and more. Microsoft originally announced on ‎02-08-2019: Skype4B_Set_Up/Add_a_license_to_Auto_Attendants_and_Call_Queues_for_Cloud_Voicemail Directions to add a license to the resource account can be found in the link below. If Cloud Voicemail doesn't yet support the features you need don't worry, you can continue to use Exchange UM for your Auto Attendant until February 2020, we will continue to work with you until that deadline to make sure you are prepared for that deadline.Ĭurrently the Cloud Auto Attendant Does Not Support Transferring to an outside PSTN Telephone Number This will involve forwarding your number over to a Microsoft service number that can be assigned to a Phone System resource account within Office 365. The experience for each customer will be transparent- Microsoft will switch your users over to the Cloud Voicemail and perform the necessary validation and testing.Ĭustomers will need to recreate their current Auto Attendants in the Teams Admin Center and switch their phone numbers over to them. Microsoft will notify customers via Office 365 Message Center of their coming transition. The Transition timing will vary depending upon how your company has utilized the UM features. Microsoft Office 365 Customers will be transitioned to Cloud Voicemail by Microsoft. Your actual voicemail data will still be stored in your Exchange mailbox. This means that the processing of voicemails and Auto Attendants that used to happen in Exchange Online, will now happen in Cloud Voicemail which is a part of Skype Online & Teams.

This impacts voicemail processing and Auto Attendant in Exchange Online for all Microsoft customers using these workloads. Microsoft is retiring Unified Messaging (UM) in Exchange Online and replacing it with Cloud Voicemail and Auto Attendant Services.

#OFFICE 365 SKYPE FOR BUSINESS SETUP UPGRADE#

Your Skype for Business 2019 Server Upgrade is Ready and your Cloud Voicemail Upgrade awaits!

Office 365 skype for business setup